Heritage Line Ylang Cruise

Most cruises do not allow pets to ensure the comfort of all guests. However, if you have a special request, please contact the cruise in advance to check their specific regulations.

The best time to visit Ha Long Bay is usually from September to November and from March to May. During these periods, the weather is cool and pleasant, with less rain, making it ideal for sightseeing and relaxing on a cruise.

Yes, you need to bring an ID card or passport when boarding the cruise. This is a requirement by the authorities for security and to verify passenger information.

Most Ha Long Bay cruises offer transportation services from Hanoi via private car or limousine. You can opt for this service when booking the tour for a convenient transfer from your hotel in Hanoi to Ha Long.

Ha Long Bay cruises are an excellent venue for special events such as weddings, birthday parties and gala dinners. Many cruises offer event planning services with beautiful outdoor spaces, catering and decoration tailored to your requests.

You do not need any special vaccinations to join a Ha Long Bay cruise. However, if you have a history of seasickness, it’s advisable to prepare motion sickness medication. Most cruises have basic medical kits, but it’s a good idea to bring your personal medication if necessary.

In the event of a storm or bad weather, for safety reasons, the cruise may be postponed or canceled based on the local authorities' decision. In such cases, you will be offered a refund or a rescheduled date depending on the cruise's policy.

Generally, cruises do not allow guests to bring their own food and drinks as meals are provided onboard. However, you may be able to bring some light snacks or special drinks if approved by the cruise management in advance.

Some cruises in Ha Long Bay are designed to be accessible for people with disabilities, featuring wide walkways and elevators to facilitate easy movement. However, not all cruises offer these services, so it’s recommended to contact the cruise provider in advance for the best assistance.

Yes, most cruise tours include entrance fees to famous attractions along the route, such as Sung Sot Cave, fishing villages, Titop Island, etc. You won’t need to worry about purchasing separate tickets for these places.

We accept various payment methods, including credit cards (Visa, Mastercard), debit cards, bank transfers and payments through popular e-wallets,... Please choose the most suitable method when booking your tour.

Typically, you will need to pay a deposit to secure your booking and the remaining amount will be due before the departure date. Details about the deposit and payment timeline will be provided when you book the tour.

The cancellation and refund policy varies depending on each cruise. Please review the detailed cancellation policy when booking the tour or contact us for further assistance. In case of tour cancellation due to bad weather or force majeure, you will be refunded or offered a date change.

Currently, most cruise tours require full payment before departure to ensure your reservation. Some cruises may allow payment on-site, but this needs to be confirmed in advance with the cruise operator.

Yes, you can change your departure date if there are available spots and it meets the cruise’s conditions. However, some cruises may charge a change fee depending on the timing and specific policies. Please contact us for assistance.

If your payment is unsuccessful, please check the information on your card or payment method. You may also contact your bank to ensure there are no transaction restrictions. If the issue persists, please reach out to our support team for assistance.

The refund policy will depend on the timing of your tour cancellation and the policies of each cruise. In most cases, the refund will be credited back to your bank account rather than in cash. Please review the detailed cancellation policy when booking the tour.

Yes, some costs such as drinks, spa services, and additional activities may not be included in the tour price. Please check the details regarding included and excluded services when booking the tour.